TERMS AND CONDITIONS
Updated 17/01/2024
These terms of admission, which set out the general terms of trading, may be amended from time to time.
“We” refers to The Living Room Cinema Ltd and “You” or “the customer” refers to everybody who purchases a ticket, uses our website, or visits our cinema in person
GENERAL TERMS AND CONDITIONS
Tickets purchased online, by phone or in person, are non-refundable or exchangeable unless for any reason the performance is cancelled. In this case, the whole amount, including the booking fee, will be refunded by the same method by which you made the purchase.
Tickets must not be resold for profit.
We charge a £1 booking fee per ticket for all bookings made online unless otherwise stated.
Prices on this website include tax where applicable.
Promotional vouchers and discounts must be redeemed at the time of purchase. Some offers are not available for certain performances or advance bookings so please check the Terms and Conditions applicable to the offer.
If a film is age restricted (12a, 15, or 18), whether or not a ticket has been purchased online, the customer must bring recognised identification, such as a passport, driving licence, or official student card. If authentic identification cannot be provided when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded. The final decision with regard to the production of identification and its suitability to prove age rests with the staff of the cinema.
Babies under the age of 1 year can be admitted to any film rated U, PG or 12A provided that they sit on the lap of an adult for the duration of the film, and are removed from the auditorium should they cause a disturbance to other customers. This does not apply to specific Parent & Baby screenings.
A ticket will be required for children over the age of one year.
You must show your booking reference or scan your QR code in order to collect your tickets.
If you book the wrong product in error, please let us know immediately in order for us to change the booking. If you do not do so within one hour of making the original booking you will not be entitled to a refund as per condition number 1.
If you fail to attend a performance for whatever reason you will not be entitled to a refund, unless in exceptional circumstances. The final decision over refunds rests with the Duty Manager. In all cases, refunds and changes to bookings may not occur after the day of the showing.
Gift vouchers are not refundable or exchangeable and will be valid for 12 months from the date of issue.
For anyone who is demonstrating acts of anti-social behaviour, The Living Room Cinema reserves the right to refuse admission or will require that the individual/s leave the premises. This is at the sole discretion of the Duty Manager. In these circumstances, no refund for tickets, food or drink will be given.
Behaviours include:
- Any form of physical or verbal aggression towards our staff & customers or acting in an anti-social way.
- Disturbing or disrupting others enjoyment, including the use of mobile devices during the film performance.
- If a person/s appears to be intoxicated or under the influence of other drugs.
- Any copyright infringement
- Where there might be a risk of safety to others
- Smoking on the premises
- Drinking alcohol not purchased on the premises and infringing licensing law
The Living Room Cinema accept no responsibility for any loss, theft or damage to personal property that is brought onto our premises.
Your data will be held securely by the company and will not be passed on to any third parties (other than those stated in our privacy policy) without your express permission. Data collected will only be used in accordance with the purpose for which it was collected and will not be used for any other use than that related to the cinemas. Please see our Privacy Policy for further information.
We may need to search customers possessions whilst on the premises, in the interest of safety, security and other reasonable causes. We reserve the right to refuse entry or for customers to leave the premises without entitlement for a refund if they fail to comply with this request.
Some images used on our website or printed materials promoting the cinema, membership cards or offers are for illustrative purposes only.
ID POLICY
At The Living Room Cinema, we run a strict age restriction policy and as such you must be prepared to present a valid ID if you look under 25.
If a film is age-restricted (12A), (15), or (18), whether or not a ticket has been purchased online, the customer must bring recognised identification.
Films rated (12A) are suitable for children aged 12 and over; however, children younger than 12 may see a (12A) so long as they are accompanied by a suitable adult (over 18). The accompanying adult must supervise the child at all times.
In such circumstances, responsibility for allowing a child under 12 to view lies with the accompanying adult.
For films rated (15), you must be prepared to present a valid ID if you look under 18.
For films rated (18), you must be prepared to present a valid ID if you look under 21.
Alcohol sales are strictly for those over 18’s and we operate a challenge 25 policy.
We accept the following forms of ‘valid ID’:
- Passports
- Driving licence
- Photographic Student Card
***Parental consent or accompaniment is not a valid form of identification.***
If valid identification cannot be provided, when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded.
The final decision with regard to the production of identification; and its suitability to prove age rests with the staff of the cinema, and the manager’s decision in this matter is final.
FOOD AND DRINKS POLICY
Neither hot food nor alcohol may be brought onto the premises.
Therefore, we ask that you do not bring food and drinks purchased from outside sources. If you do so we will ask you to leave it behind the counter until the end of the film.
Alcohol may only be purchased and consumed in licenced areas
Customers may be refused entry if unable/unwilling to comply.
WEBSITE TERMS AND CONDITIONS
By accessing our website,WWW.THELIVINGROOMCINEMA.CO.UK as well as any other media channel, form, mobile website or related application, that you have read, understood and agree to be bound by the website terms and conditions. If you do not wish to be bound by these terms, you must leave the website immediately.
Our website is provided free of charge to users and cannot guarantee that it will be error-free. We reserve the right to amend, modify or discontinue any part of the website without notice and without liability.
Certain features of our website, such as newsletter signup, will require the user to disclose personal information and our website uses cookies. Please refer to our privacy policy for more detail on both of these topics.
The website and the materials on it are protected by copyright, trademark and other intellectual property laws. The materials on the website are not to be copied or reproduced, and the information provided on the website is not intended for distribution.
The website is intended for users who are at least 13 years of age. All users under the age of 18 must have permission from their parents or guardian before using this website.
This website does not offer users the opportunity to submit, alter or post content.
The site contains links to third party websites, such as our ticketing and payment providers, and social media accounts, as well as graphics, text, photographs, music, sound, video or other content belonging to or originating from third parties, such as film trailers. Such third party content posted on or made available to users are is not monitored, investigated or checked for accuracy by us and we are not responsible for any third-party content. If you decide to leave the site and access the third party content these terms will no longer apply.
We may from time to time allow advertisers to display their adverts or certain information on certain areas of our site. Any advertiser will take full responsibility for the content of the advertisements placed on our site, although The Living Room Cinema will check that these are appropriate before allowing them.
MEMBERSHIP TERMS AND CONDITIONS
The following sets out the terms and conditions of our membership scheme. By becoming a member you are bound by these terms of use and anyone found in breach of these terms will have their membership revoked.
Our membership scheme is designed for those who are 18 years of age or older.
There are three different membership tiers available: Founder, Premium and Standard. Each tier has different member benefits and offers, which are subject to change and alteration by us without notice.
Memberships are subject to availability and we reserve the right to limit the number of each respective membership packages available.
Your application to become a member is an offer to join our membership scheme. Our acceptance of your offer will create a contract between you and us. Once paid in full you can enjoy your membership immediately.
Any membership packages purchased prior to the opening date of a cinema will become active on the first day that the cinema is open to the public and will last for one year from that date.
Our membership packages last for the duration of 12 months and must be renewed prior to the expiry date or the membership shall cease after one year.
Payments can be made via credit or debit card, or bank transfer.
Standard memberships are non-refundable. Premium and Founder memberships can only be cancelled mid-term under extenuating circumstances at the discretion of the manager and you will be reimbursed on a pro-rata basis.
You may upgrade a Standard membership to Premium within the first two months. You will be granted a full refund on the Standard membership upon receipt of payment for the Premium package.
We will operate a waiting list for Founder memberships which will be allocated to Premium members who have expressed interest on a first-come, first-served basis. You will be granted a refund on your Premium membership.
Memberships are not transferrable and are designed for the cardholder only. Anyone found in breach of this will have their membership revoked.
Members-only screenings will operate on a first-come, first-served basis. A higher tier membership package does not guarantee you entrance. The maximum number of member-only screenings which will take place during a year is 6. Non-members will not be permitted at these screenings.
Standard and Premium Member free tickets cannot be redeem on Live Event showings, including National Theatre and Royal Opera House live screenings.
Standard Member free tickets cannot be carried over and any unused free tickets will expire at the end of each membership year, to be replaced by four more free tickets if the membership is renewed.
Member free tickets and member-priced tickets cannot be redeemed on special screenings, Q&As and events, except when expressly promoted as such by us. This applies to all levels of membership.
All membership packages are subject to a fair usage policy.
FOUNDER MEMBERSHIP SCHEME TERMS AND CONDITIONS
Founder Member membership cards are non-transferrable.
Exclusive partner offers may vary in number throughout the year.
The maximum number of Founder Member preview screenings that will take place throughout the year is 4. Tickets will be available to the Founder Member plus one guest and will be allocated on a first-come, first-served basis.
Complimentary private screenings offered to Founder Members must take place during off-peak hours and not within the first two weeks of a new films’ release. The film hire fee is not included. These screenings do not include food and/or drinks.
Founder Members will be entitled to a maximum of six Event Cinema tickets per membership year. Full, unlimited access to the Event Cinema season can be added to your membership by purchasing the Event Cinema Bolt-On.
The complimentary drink for the Founder Member will only be given when the member is watching a film. Licensing restrictions may apply during the day.